Table of Contents
MinIO users have two options for support.
Community support from the public Slack channel.
Community support is best-effort only and has no SLA or SLO.
The MinIO Subscription Network, SUBNET, provides either 24 hour or 1 hour SLA depending on subscription level.
For current licensing levels and pricing, refer to the MinIO SUBNET page.
SUBNET delivers 24/7/365 Direct-to-engineer support through a MinIO-built portal that blends the best of Slack and Zendesk.
Features of SUBNET include:
Security and architecture reviews (depending on SLA)
Access to Panic Button (depending on SLA)
Secure communication channel to exchange logs and software binaries
Unlimited seats for your team
Unlimited issues
For more information, see details at the MinIO SUBNET page.
You can register for SUBNET from the MinIO Console.
Go to your MinIO cluster’s URL, then sign in
Select the Support option
Select Register
Enter your Email address and a unique Password, then select Register
You can register MinIO deployments for SUBNET even if they exists an airgap, firewall, or otherwise no direct Internet access. From the Console:
Go to your MinIO cluster’s URL, then sign in
Select the Support option
Select Register
Select the Offline Activation link at the bottom of the screen
Copy the registration token for your cluster from item 1
Go to https://subnet.min.io/cluster/register and enter the registration token when prompted
Copy the generated API key and paste it in item 3 of the Offline Registration window in the MinIO Console
Select Register
You can register for SUBNET from the command line.
Refer to mc support register for instructions.
For clusters without direct Internet access, refer to the instructions in the airgap example of the mc support register documentation.
Use SUBNET issues to engage support from MinIO engineering.
Log in to https://subnet.min.io
Select the Issues section
Use the search bar to locate an existing issue or add a new issue.
Select an existing issue from the list to expand the converation or add a response.
SUBNET provides health data about the clusters registered to the organization from the Deployments section.
The view shows the total size of the org’s MinIO clusters with details for each cluster.
Each of the organization’s clusters display below the summary data. Select a deployment row to view additional health details.
The deployment’s details include a summary of the deployment’s configuration and the number of checks run and failed.
You can select Upload to add diagnostic health data obtained from the mc support diagnostics command or the MinIO Console’s Support > Health page.
If you need support from MinIO Engineering, you can create a New Issue for the deployment.
SUBNET displays health checks for data points such as CPU, drives, memory, network, and security.
Failed checks display first. Checks with warnings display after failed checks. Checks that pass display last.
Select any failed or warned checks to display the JSON output for additional details. You can scroll vertically through the output for the selected check.
If you registered the cluster with SUBNET, Performance and Inspection files can automatically upload to SUBNET.
For clusters with an airgap, firewall, or otherwise blocked from SUBNET directly, you can manually upload files to SUBNET after logging in.
Generate the file(s) to upload from the command line with mc support diagnostics or mc support inspect
Sign in to SUBNET
Select Deployments
Select Diagnostics
Drag and drop the .gzip file(s) or browse to the file location to upload
Data from the Inspect tool in Console or the mc support inspect command can be encrypted.
For more details about encrypting or decrypting such files, see Encrypting Files.
This work is licensed under a Creative Commons Attribution 4.0 International License.
©2020-Present, MinIO, Inc.
Hybrid Cloud Object Storage
Baremetal
Erasure Code Calculator
Reference Hardware